A PROTOTYPING METHOD FOR ANDROID COMPLAINT MANAGEMENT APPLICATION DEVELOPMENT AND TESTING FOR SABHA AND ALDAFYANAH MUNICIPALITY

An effective and efficient complaint response is an essential index of organization’s performance. However, there little academic research on the use mobile platforms by local governments, which surprising considering significant penetration these applications. Additionally, acceptance models to guide system design development has not been substantially explored. Several researchers have pointed out that despite their predictive capability; user provide support application implementation. Therefore, this study, addressing issue, aims discover how employ factors drive evaluation android management (ACMA) for Sabha Aldafyanah Municipality (SAM) could ensure successful ACMA SAM. This study also evaluate effectiveness model investigating prototype, serves as a test proposed model. The prototype was evaluated using System Usability Scale, Technology Acceptance Model, Task-Technology Fit constructs, well expert review. questionnaires distributed sample, obtained data were analyzed SPSS statistical software. will facilitate SAM citizens file complaints via app.